Website Policy

Effective Date: 01 May 2026

Welcome to Therayog Private Limited ("Company," "we," "us," or "our"), a wellness platform offering yoga sessions, meditation practices, fitness programs, and related digital or in-person services.

By accessing, browsing, registering, using our Platform (as defined below), or making any payment, you ("you" or "User") agree to be bound by these Terms and conditions of use. This includes electronic acceptance via clickwrap, checkbox, digital signature, or continued use, which has the full legal effect of a physically signed document under the Information Technology Act, 2000, the Indian Contract Act, 1872, and applicable law.

Your continued use reaffirms this Agreement. If you do not agree, do not use our Platform.

Regd. Office: A-73, Sector 65, Noida, Uttar Pradesh, India

Corporate Office: A-73, Sector 65, Noida, Uttar Pradesh, India

Support/ Privacy/Grievance Email: support@therayog.com

Phone: +91-9958648333(Only grievances related under DPDP act)

1. Terms and Conditions of Use

1.1 Scope and binding effect

These Terms and Conditions of Use (“Terms”) govern your access to and use of the Platform and Services operated, managed, offered, or made available by Therayog Private Limited (“Therayog”, “Company”, “we”, “us”, or “our”).

These Terms apply to all visitors, browsers, registered users, participants, subscribers, purchasers, customers, guests, invitees, trainees, and any other persons who interact with the Platform or Services in any manner.

These Terms must be read together with the Privacy Policy, the Cancellation, Refund, Rescheduling, and Subscription Policy, the Cookie Policy, any specific service terms, offer pages, checkout terms, program descriptions, and any additional policy or notice published by the Company from time to time, all of which form part of the legal arrangement between the User and the Company.

By accessing, browsing, registering on, creating an account on, purchasing from, enrolling in, participating in, paying for, or otherwise using the Platform or Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms.

Your acceptance may be evidenced through clickwrap acceptance, checkbox confirmation, digital acknowledgment, registration completion, payment authorization, account activation, participation in a session, or use of the Platform, and the Company may rely on electronic records of such actions as evidence of your consent and use.

If you do not agree to these Terms, you must not access or use the Platform or Services.

1.2 Definitions

For the purposes of these Terms, the following words shall have (unless the context requires otherwise) the meanings set out below:

• “Account” means any registered user profile, login identity, subscription profile, wallet, dashboard, or customer account created on the Platform.
• “Affiliate” means any person or entity that directly or indirectly controls, is controlled by, or is under common control with the Company, where such relationship is legally relevant to operation or support of the Platform.
• “Content” means all text, graphics, images, audio, video, live streams, recorded sessions, session materials, wellness plans, diet-related materials, guides, logos, trade dress, workflows, software, design elements, and other material made available through the Platform.
• “Platform” means the website, mobile site, applications, communication systems, checkout systems, virtual class systems, customer dashboards, forms, landing pages, social channels, embedded tools, and all related technology interfaces used by the Company for its business and service delivery.
• “Services” means all yoga, meditation, wellness, fitness, lifestyle, educational, informational, community, session-based, consultation-based, event-based, subscription-based, and ancillary digital or physical offerings provided by the Company from time to time.
• “User”, “you”, or “your” means any person or entity accessing, using or engaging; whether directly or indirectly in any manner whatsoever; the Platform or Services.
• “User Content” means any review, rating, message, comment, photo, video, testimonial, chat, document, submission, support communication, or other material submitted or shared by a User through or in connection with the Platform.
• “Website and Platform” includes www.therayog.com and its related domains, subdomains, mobile interfaces, applications, communication channels, virtual classrooms, digital checkouts, social integrations, and related online systems.

1.3 Description and nature of Services

Therayog is a wellness and lifestyle platform offering non-medical services, programs, resources, and experiences through digital modes and, where applicable, physical or hybrid formats.

Services may include live-streamed yoga classes, recorded yoga and meditation sessions, breathwork and mindfulness content, wellness workshops, digital resource materials, memberships, subscriptions, guided plans, consultations, progress-related features, community experiences, events, automated or AI based services and other related offerings described on the Platform. It must be carefully noted that we are not a healthcare provider.

Certain older source materials also refer to consultations, diet plans, prescribed or applicable food, supplements, and incidental goods, but such references should be read as applying only to the extent such offerings are actually made available by the Company through the Platform or through an identified business channel.

The Company reserves the right to add, remove, revise, suspend, replace, repackage, or discontinue any Service, feature, trainer, schedule, content library, access mode, program design, pricing structure, or benefit at any time, subject to applicable law and any express commitment made to a paid user.

1.4 Eligibility, authority, and legal capacity

You represent and warrant that you are legally competent to enter into a binding contract and to comply with these Terms.

Users who independently register, subscribe, or make purchases must ordinarily be 18 years of age or older, unless a specific Service expressly permits participation by minors with lawful parental or guardian supervision and consent.

Where a minor is allowed to participate, the parent or guardian shall be responsible for the minor’s conduct, health decisions, supervision, safety, digital access, and compliance with these Terms.

If you are using the Platform on behalf of another person, organization, family member, or business, you represent that you are duly authorized to bind that person or entity to these Terms to the extent applicable. Where you provide information relating to another individual, you are responsible for ensuring that you are lawfully entitled to share that information and the company legally deems that any required permission has been obtained and in case of children, you specifically indemnify the company that the necessary verifiable parental consent has been obtained and duly provided. We do not knowingly process children's data without verified parental consent.

The Company may suspend, deny, or terminate access without any notice if it reasonably believes that; a user lacks authority, age eligibility, legal capacity, or has provided false or misleading information or allowing any such usage will harm us in any manner whatsoever.

1.5 Registration, account management, and security

Some parts of the Platform may require registration or account creation.

You agree to provide true, current, complete, and accurate information while registering and to keep your details updated at all times.

You are solely responsible for safeguarding your login credentials, passwords, OTPs, devices, access tokens, and all other account authentication means, and for all activity conducted through your Account unless you establish unauthorized access in accordance with applicable law.

You shall not share your Account with any unauthorized person, create multiple accounts for abuse, bypass plan restrictions, or permit simultaneous usage that defeats the intended commercial design of the Service.

If you suspect unauthorized access, compromise, fraud, or any security issue relating to your Account, you must promptly notify the Company using the support contact details published on the Platform.

The Company may require identity verification, payment verification, or additional authentication where it considers such steps necessary for security, fraud prevention, or legal compliance.

1.6 Electronic communications and digital records

By using the Platform, you consent to receive communications electronically from the Company, including transactional confirmations, invoices, receipts, reminders, security messages, support responses, legal notices, account alerts, subscription notices, and, where permitted or consented, promotional communications.

Such communications may be sent by email, SMS, call, WhatsApp, website notification, in-app notice, dashboard message, or any other communication method reasonably associated with your use of the Platform.

The Company may maintain logs, timestamps, device identifiers, payment confirmations, support records, session records, and other digital evidence relating to your use of the Platform, and may rely on such records for operational, support, payment, compliance, security, and evidentiary purposes.

1.7 Health, medical, and wellness disclaimer

The Company’s Services are intended for wellness, educational, informational, and lifestyle support only and are not a substitute for medical advice, diagnosis, treatment, therapy, emergency care, psychiatric intervention, physiotherapy, or any regulated healthcare service unless expressly and lawfully stated otherwise for a specific offering.

Before beginning any yoga, exercise, breathwork, meditation, diet-related, or wellness routine, you should consult a qualified medical or health professional, especially if you are pregnant, elderly, recovering from injury or surgery, living with a chronic medical condition, taking medication, or have any physical or mental health concern.

By participating in the Services, you assume all risks of participation and acknowledge that such activities carry inherent risks, including but not limited to strain, fatigue, dizziness, aggravation of an existing condition, physical injury, emotional discomfort, and other foreseeable or unforeseeable adverse outcomes.

You accept full responsibility for determining whether the Services are suitable for you, for selecting appropriate levels of participation, for maintaining a safe environment for participation, and for ceasing participation if you experience discomfort, distress, or any warning sign.

Nothing on the Platform creates a doctor-patient, therapist-patient, trainer-client medical relationship, or any fiduciary healthcare relationship merely by virtue of access to Content or participation in the Services. Further, the trainers or service providers are independent from us.

To the fullest extent permitted by law, the Company disclaims liability for injuries, outcomes, or losses arising from non-disclosure of health conditions, failure to obtain medical advice, unsuitable exercise environment, improper equipment use, negligence by the user, or exceeding one’s personal limitations.

1.8 Permitted use and prohibited conduct

The Platform and Services are made available only for lawful and authorized purposes. You agree that you shall not, directly or indirectly:

• use the Platform in violation of any law, regulation, or third-party right;
• engage in harassment, hate speech, abuse, intimidation, stalking, threats, discrimination, or disruptive conduct toward us, instructors, staff, or users;
• upload, post, transmit, or otherwise make available unlawful, deceptive, obscene, infringing, defamatory, or harmful material;
• introduce malware, viruses, spyware, bots, scripts, data-mining tools, or other malicious or automated technologies;
• attempt to scrape, reverse engineer, monitor, disrupt, penetrate, copy, mirror, or gain unauthorized access to the Platform services or the associated systems;
• reproduce, record, rebroadcast, download, distribute, publish, or commercially exploit paid or proprietary content without prior written permission;
• share, sell, lend, sublicense, or misuse your account, login credentials, or purchased access;
• impersonate another person or submit false or misleading registration, payment, health, or legal information;
• misuse any support, grievance, refund, or complaint channel in bad faith or for harassment.

The Company may investigate suspected misconduct and may issue warnings, remove content, restrict features, suspend access, terminate Accounts, report unlawful conduct, or pursue any other remedy available under law or contract.

1.9 Pricing, fees, taxes, and billing

All prices, charges, fees, subscriptions, memberships, rentals, bookings, and one-time purchase amounts shall be as displayed on the Platform or otherwise communicated at the time of purchase.

Pricing, service inclusions, taxes, billing cycles, session validity, content availability, and promotional structures may vary by plan, geography, campaign, trainer, or Service format and shall be available for one time uses only unless expressly stated otherwise.

All payments are generally required in advance unless expressly stated otherwise.

The Company may use third-party payment gateways, payment aggregators, banks, or financial intermediaries to process transactions, and such transactions may also be subject to separate terms and policies of those providers.

By making a purchase, you authorize the Company and its payment partners to debit, charge, or otherwise process the relevant amount through your selected payment method, including recurring charges where you purchase a subscription or auto-renewing plan.

The Company may issue electronic invoices, payment receipts, transaction confirmations, and payment reminders.

The Company shall not be responsible for payment failures, banking delays, card declines, EMI decisions, payment gateway downtime, processor-side verification delays, or similar issues beyond its reasonable control.

1.10 Subscriptions, renewals, and plan management

Where a Service is sold on a recurring subscription basis, the subscription may continue for the selected billing cycle and may renew automatically unless cancelled before the applicable renewal cut-off or as otherwise disclosed at checkout or in the user account settings.

Users are responsible for understanding the billing frequency, plan duration, renewal schedule, inclusions, exclusions, cancellation cut-offs, and usage limits of any subscription before purchase.

Cancelling a subscription generally stops future renewals but does not ordinarily reverse charges already incurred for the active period, except where otherwise stated in a product-specific offer, a published policy, or where required by law.

The Company may change plan pricing or features for future billing cycles by updating the Platform or notifying users in a reasonable manner before such change takes effect, subject to applicable law and operational feasibility.

1.11 Cancellations, refunds, rescheduling, and digital consumption

Cancellations, refunds, rescheduling, credits, and subscription-related requests are governed by the dedicated policy in Section 3 of this policy suite, which is incorporated into these Terms by reference.

Because many offerings are digital, time-based, capacity-based, or instantly accessible, the Company may treat a Service or Content item as consumed once access has been granted, content has been unlocked, a live slot has been reserved, a session has been attended, material has been downloaded, or a meaningful portion of the digital service has been used.

No refund shall be deemed automatically due merely because the user decides not to continue, fails to attend, does not utilize the subscription, or is unable to use the service due to user-side limitations, subject always to the separate refund policy, or decided by the company and applicable law.

1.12 Technical requirements and service availability

Use of the Platform requires suitable devices, internet connectivity, browser or application compatibility, updated software, audio and video permissions where relevant, and any other technical conditions reasonably necessary for delivery of the Service.

Streaming quality, loading speed, and service continuity may depend on user-side bandwidth, device capability, location, software settings, concurrent network activity, and third-party infrastructure.

The Company does not guarantee that the Platform or Services will be uninterrupted, error-free, continuously available, free of harmful components, or suitable for every device or operating environment.

The Company may carry out maintenance, updates, emergency interventions, content revisions, system migrations, or service suspensions where necessary for operations, security, quality, or compliance.

1.13 Intellectual property rights

All rights, title, and interest in and to the Platform and Content, including trademarks, logos, graphics, design, text, session materials, videos, audio, software, source compilations, class structures, workflows, databases, and all associated intellectual property, belongs to or are owned by or licensed to the Company and are protected under applicable law.

Subject to strict compliance with these Terms, the Company grants you a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and use the Platform, Services and Content solely for your own personal, lawful, non-commercial use.

You shall not copy, modify, republish, archive, mirror, broadcast, download, display, distribute, sell, license, exploit, create derivative works from, or otherwise use the Content or any part of the Platform or Services except as expressly permitted in writing by the Company.

Any unauthorized use may result in suspension, termination, takedown action, legal notice, and civil or criminal proceedings where applicable.

1.14 User Content, submissions, testimonials, and feedback

You remain responsible for all User Content submitted, posted, transmitted, or otherwise made available by you through or in connection with the Platform.

You represent that you have all rights, licenses, permissions, and lawful authority necessary to submit such User Content and that such submission does not violate law or third-party rights.

To the extent necessary for operation of the Platform and Services, you grant the Company a non-exclusive, worldwide, royalty-free license to host, store, use, reproduce, adapt, display, moderate, process, transmit, and otherwise handle User Content for service delivery, platform administration, advertisement, security, support, dispute handling, legal compliance, and internal improvement purposes.

If you voluntarily provide feedback, suggestions, reviews, ideas, comments, recommendations, or non-confidential submissions, the Company may use such material without obligation of compensation, acknowledgment, or confidentiality unless otherwise agreed in writing.

1.15 Recordings, session monitoring, and use of image or likeness

The Company may record classes, workshops, live sessions, webinars, support interactions, and related communications for quality assurance, trainer review, operational checks, compliance, dispute resolution, safety, training, and record-keeping purposes.

Any use of a user’s name, testimonial, image, likeness, photograph, voice, or identifiable recording in public-facing marketing, promotional campaigns, social media promotion, or advertising may be based on an additional consent or release where required by the Company’s process or applicable law.

Users who do not wish to appear in visible or interactive features should, where possible, manage their camera, microphone, profile settings, display name, or participation mode accordingly, though the Company does not guarantee anonymity in all live-interaction settings.

1.16 Privacy and data handling

The Company’s collection and handling of personal data is governed by the Privacy Policy contained in this policy suite.

By using the Platform, you acknowledge that the Company may collect and process account information, usage logs, transaction records, communication history, support records, cookies, device information, and other data reasonably necessary for service delivery, security, customer support, analytics, payment administration, dispute management, and compliance.

1.17 Third-party services, embedded tools, and links

The Platform may integrate with or link to third-party services, payment processors, communication tools, analytics vendors, social media platforms, content hosts, or external websites.

The Company does not control and is not responsible for the content, policies, legal compliance, security practices, availability, or conduct of third-party services, and your use of such services may be subject to separate legal terms.

1.18 Disclaimer of warranties

To the fullest extent permitted by law, the Platform, Services, and Content are provided on an “as is”, “as available”, and “with faults” basis, without warranties, representations, conditions, or guarantees of any kind, whether express, implied, statutory, or otherwise.

The Company does not warrant that the Platform will always be secure, uninterrupted, accurate, error-free, timely, available, or fit for every user’s expectations or requirements.

The Company also does not guarantee any particular fitness result, medical benefit, wellness transformation, emotional outcome, business result, attendance outcome, or personal objective from use of the Services.

1.19 Limitation of liability

To the fullest extent permitted by law, the Company, its affiliates, directors, officers, employees, trainers, service providers, contractors, licensors, and representatives shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of data, profits, goodwill, opportunity, or business, arising out of or in connection with the Platform or Services.

Without limiting the generality of the foregoing, the Company shall not be liable for losses arising from user-side connectivity issues, hardware failures, unsupported devices, misuse, shared credentials, third-party provider failures, inaccurate disclosures by users, missed sessions, health complications caused by user negligence, or interruptions beyond the Company’s reasonable control.

To the fullest extent permitted by law, the aggregate liability of the Company for any claim relating to the Platform or Services shall not exceed the amount actually paid by the User to the Company for the specific Service; whereas the complaint must be raised within 1 months of the concerned event.

1.20 Indemnification

You agree to defend, indemnify, and hold harmless the Company, its affiliates, officers, directors, employees, trainers, contractors, agents, and representatives against any losses, liabilities, claims, damages, actions, costs, and expenses, including reasonable legal fees, arising out of or relating to your use of the Platform, your User Content, breach of these Terms, violation of law, or infringement of the rights of any third party.

1.21 Suspension, restriction, and termination

The Company may suspend, restrict, disable, or terminate access to any Account, Service, feature, or content where it reasonably believes that a user has breached these Terms, posed a legal or security risk, engaged in fraud, abused staff or users, infringed rights, misused refunds or promotions, or otherwise jeopardized the Platform or the Company’s business operations.

The Company may also remove User Content, block access, or take other moderation actions where reasonably necessary for platform safety, legal compliance, operational continuity, or rights protection.

A user may cease using the Platform at any time, but such cessation shall not relieve the user of any accrued obligations, including payment obligations already incurred.

Provisions relating to payments, intellectual property, privacy, disclaimers, limitation of liability, indemnity, disputes, and surviving obligations shall continue to apply after termination where relevant by their nature.

1.22 Force majeure

The Company shall not be liable for delay, interruption, or failure in performance resulting from events beyond its reasonable control, including acts of God, war, riots, strikes, lockouts, epidemics, pandemics, government restrictions, fire, flood, earthquakes, cyberattacks, server failures, internet disruptions, electrical outages, or failures of third-party service providers.

1.23 Grievances, complaints, and notices

Users may raise support requests, complaints, refund requests, privacy concerns, content concerns, legal notices, and grievances through the contact channels made available by the Company.

The Company may operate separate contact points for operational support, privacy requests, and grievance matters, including support@therayog.com.

The Company may maintain internal review timelines and documentation requirements for complaints, refund requests, technical claims, or rights-related notices.

1.24 Governing law, arbitration, and jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

The parties shall first attempt to resolve disputes amicably through written communication and good-faith discussion.

If the dispute is not resolved amicably, it may be referred to arbitration in accordance with the Arbitration and Conciliation Act, 1996, before a sole arbitrator, with the seat and venue of arbitration in Noida, Uttar Pradesh, India, and the proceedings conducted in English or Hindi only.

Subject to the foregoing and to matters requiring judicial intervention, interim relief, or enforcement, the courts at Noida shall have jurisdiction.

1.25 Amendments and policy updates

The Company may amend these Terms and any related policy from time to time by publishing updated text on the Platform or communicating the same through a reasonable electronic channel.

Continued use of the Platform after the effective date of revised Terms constitutes acceptance of the revised Terms, unless applicable law requires a different form of consent or notice.

1.26 Miscellaneous

These Terms and the incorporated policies constitute the entire agreement between the user and the Company with respect to the Platform and Services and supersede prior understandings on the same subject matter.

If any provision is found invalid or unenforceable, that provision shall be enforced to the maximum extent permissible and the remaining provisions shall remain in effect.

No waiver shall be effective unless made expressly in writing, and no delay in enforcement shall operate as a waiver.

You may not assign your rights or obligations under these Terms without prior written consent of the Company. The Company may assign or transfer its rights and obligations as part of business restructuring, merger, transfer, outsourcing, or operational reorganization to the extent lawful.

Nothing in these Terms creates any partnership, agency, employment, fiduciary, or joint-venture relationship between the Company and any user.

2. Privacy Policy

2.1 Introduction and policy objective

Therayog Private Limited is committed to handling user information in a responsible and lawful manner and to maintaining reasonable safeguards for data collected through the Platform and Services. We strictly observe the regulations under Digital Personal Data Protection Act (DPDP Act), 2023. Thus, the consent may be separate obtained through the specific Notice under the applicable law as updated from time to time.

This Privacy Policy describes the categories of information that may be collected, how that information may be used, stored, processed, disclosed, retained, and protected, and the choices that may be available to users in relation to their data.

By using the Platform or Services, you acknowledge that the Company may process information in accordance with this Privacy Policy.

2.2 Categories of information collected

The Company may collect and process the following categories of information subject to the applicable laws, depending on the nature of the user’s interaction with the Platform:

• personal identification and contact information, including name, email address, phone number, postal address, city, and profile identifiers;
• account information, including username, login credentials, subscription plan details, account preferences, class history, and customer support history;
• transaction and payment-related information, including purchase history, billing details, invoices, payment confirmations, and refund history, though sensitive payment processing may be handled by third-party processors;
• technical and device information, including IP address, browser type and version, operating system, device type, referral source, session duration, website navigation paths, cookies, and related usage analytics;
• communications and content submissions, including emails, support messages, chat interactions, reviews, forms, feedback, profile information, and posted material;
• optional wellness, habit, or health-preference information voluntarily shared by a user for customization of a wellness plan or experience, to the extent applicable to the Services actually offered.

Where you provide information relating to another individual, you are responsible for ensuring that you are lawfully entitled to share that information and the company legally deems that any required permission has been obtained and in case of children, you specifically indemnify the company that the necessary verifiable parental consent has been obtained and duly provided. We do not knowingly process children's data without verified parental consent.

2.3 Sources of information

Information may be collected directly from you when you register, purchase, participate, communicate, fill out forms, attend sessions, use support channels, or interact with the Platform.

Your Consent is obtained through; Checkbox, click wrap, digital signature or any physical mode as applicable.

Information may also be generated automatically through your use of the Platform, such as session logs, usage analytics, technical logs, cookies, and interaction data.

Certain information may be received from various other service providers or transaction partners, such as payment processors, communication providers, hosting providers, or analytics partners, to the extent necessary for service administration.

2.4 Purposes for which information may be used

The Company may use information under the applicable laws, for the following purposes:

• to create and manage user accounts;
• to provide classes, memberships, programs, workshops, consultations, digital resources, or other Services;
• to process orders, subscriptions, payments, invoices, refunds, chargebacks, and payment confirmations;
• to communicate transactional messages, reminders, updates, notices, and support responses;
• to personalize or improve the user experience, website usability, and content relevance;
• to analyze service performance, traffic patterns, engagement, and operational effectiveness;
• to maintain records, detect misuse, prevent fraud, secure the Platform, investigate incidents, and protect legal rights;
• to send newsletters, offers, or marketing communications where the user has requested, accepted, or not opted out of such communications in the manner provided by the Company.

2.5 Disclosure and sharing of information

The Company may share user information with employees, trainers, administrators, contractors, technology providers, hosting providers, payment processors, customer support service providers, analytics partners, insurers, advisers, and other vendors to the extent reasonably necessary for platform operations and service delivery.

The Company may also share information with group entities or affiliates where reasonably necessary for administration, legal compliance, customer support, operational support, or internal management. Data may be transferred outside India only to jurisdictions not restricted by the Government of India and subject to reasonable safeguards.

Information may be disclosed to legal authorities, courts, law-enforcement bodies, regulators, government agencies, or counterparties where required by law, legal process, dispute resolution, fraud prevention, rights protection, debt recovery, or business transfer arrangements.

The Company’s current materials do not describe sale of user personal data as part of ordinary business activity, and this consolidated policy does not describe such sale as a standard practice.

2.6 Public and community-facing information

If the Platform allows posting of content, profile elements, comments, testimonials, or community interactions, information voluntarily made public by a user may become visible to others and may be copied, shared, or misused by third parties beyond the Company’s control.

Users should therefore exercise caution before posting personal or sensitive information in publicly visible areas.

2.7 Cookies and similar technologies

The Platform may use cookies, session identifiers, local storage, analytics tags, security tools, and related technologies to authenticate users, maintain sessions, remember preferences, process checkouts, understand usage, improve performance, and support security.

Further details are set out in the Cookie Policy in Section 4.

2.8 Data retention

The Company may retain personal information for as long as reasonably necessary for service provision, account management, record-keeping, customer support, legal compliance, dispute resolution, fraud prevention, internal management and enforcement of rights.

Where deletion is requested, the Company may nevertheless retain some information where retention is reasonably necessary for audit, accounting, tax, legal, evidentiary, security, fraud prevention, or platform integrity purposes.

2.9 Security practices

The Company states that it uses measures such as protected servers, restricted access, encryption for financial transaction flows, password protections, technical controls, and reasonable organizational safeguards to help reduce unauthorized access, misuse, loss, or alteration of information.

No online platform can guarantee complete security, and users are responsible for maintaining strong passwords, secure devices, and appropriate caution in their own digital environment.

2.10 User rights and choices

Users may seek access to their information, request corrections, update account information, unsubscribe from promotional communications, request closure of their account, or seek deletion or restriction of data, subject to applicable law, verification, and legitimate retention requirements.

Users may under the DPDP Act, by formally informing the company and getting the acknowledgement thereof; withdraw consent at any time, Request correction or erasure and nominate another person.

Users may submit such requests to support@therayog.com and grievance matters may be escalated to admin@therayog.com.

2.11 Third-party websites and services

The Platform may contain products, links to or embedded tools from third-party websites or services. The Company is not responsible for the privacy, content, practices, availability, or terms of such third parties.

Users should review the privacy policies and terms of any third-party service they choose to use.

2.12 International processing

Because certain vendors, communication providers, infrastructure systems, analytics tools, or digital operations may involve more than one jurisdiction, user information may be processed, stored, backed up, or accessed across different locations in connection with the operation of the Platform.

Where users publish information publicly or interact on internet-facing areas, the Company cannot prevent global access to such information by others.

2.13 Changes to the Privacy Policy

The Company may amend or update this Privacy Policy from time to time by posting the revised version on the Platform or communicating updates through reasonable channels.

Continued use of the Platform following the effective date of a revised Privacy Policy constitutes acknowledgment of the updated policy.

2.14 Contact details

For privacy-related requests or questions, users may contact:

Therayog Private Limited

Email/Support: support@therayog.com

Grievance: admin@therayog.com

Phone: +91-9958648333(Only grievances related under DPDP act)

Corporate Office: A-73, Sector 65, Noida, Uttar Pradesh, India

3. Cancellation, Refund, Rescheduling, and Subscription Policy

3.1 Applicability

This policy applies to all paid classes, subscriptions, memberships, consultations, workshops, events, digital programs, resource bundles, course-based products, and any other paid Services offered by the Company, unless a specific product page or written communication expressly states different rules for a particular offering.

3.2 Digital-service nature

Many Services offered by the Company are digital, instantly accessible, time-sensitive, trainer-capacity based, or dependent on class scheduling and content access, and therefore access may be treated as consumption once content is unlocked, a slot is reserved, or a live session is attended and the company strictly observes the policy of no refund.

Users are expected to review product descriptions, inclusions, exclusions, plan terms, and timing conditions before purchase.

3.3 Company-side cancellation and service failure

If the Company cancels a class, session, event, appointment, or paid Service due to trainer unavailability, internal scheduling reasons, low enrollment, verified technical fault, or platform outage, the Company may provide a full refund, replacement access, alternate scheduling, or equivalent credit at its discretion.

Where a user’s access is materially prevented by a verified Company-side technical issue, the Company may investigate the issue and may offer support, replacement access, credit, rescheduling, or refund depending on the circumstances.

3.4 Non-refundable situations

Unless required by law or expressly approved by the Company, refunds are generally not available for:

• change of mind after purchase;
• accidental or mistaken purchase where the user had sufficient product information before checkout;
• no-shows, missed sessions, or failure to use a subscription or purchased content;
• user-side technical or internet issues, unsupported devices, incorrect settings, low digital literacy, or inability to use ordinary platform controls;
• requests for extension of subscriptions or access validity based solely on non-usage or user-side inability to navigate the content;
• charges already incurred for a billing cycle that has already begun, subject to applicable law and any specific written commitment.

3.5 Exceptional circumstances

The Company may, on a case-by-case basis, consider refund, credit, extension, or rescheduling in exceptional circumstances such as documented hospitalization, medical emergency, bereavement, or serious and unresolved platform inaccessibility that is not attributable to the user.

The Company may request documents, screenshots, technical logs, payment references, or other evidence before deciding such requests.

Approval of an exception in one case does not create an obligation to approve future requests on the same basis.

3.6 Charges that may remain non-refundable

To the extent permitted by law and disclosed in the applicable offering structure, the Company may treat payment gateway charges, taxes, booking charges, platform handling charges, convenience charges, promotional benefits already consumed, or third-party fees as non-refundable.

3.7 Refund method and processing time

Approved refunds are generally processed back to the original payment source unless a different method is required by law or specifically agreed by the Company.

Refund timelines may vary depending on banks, issuers, payment gateways, EMI partners, and financial intermediaries, and may typically take 7 to 14 business days after approval.

3.8 Rescheduling

Rescheduling remains subject to trainer availability, batch capacity, scheduling limitations, and anti-abuse controls, and repeated or bad-faith rescheduling requests may be denied.

3.9 Chargebacks and payment disputes

If a user initiates a chargeback, reversal, or payment dispute after valid access to the Service has been provided, the Company may contest the dispute using access logs, transaction records, attendance records, or other relevant evidence and may suspend the user’s access pending resolution.

3.10 How to request cancellation or refund

To request cancellation, refund, or rescheduling, users should provide their full name, registered email or phone number, order or booking reference, date of purchase or booking, reason for request, and any supporting evidence where relevant.

Requests may be sent to support@therayog.com.

4. Cookie Policy

4.1 Purpose of this Policy

This Cookie Policy explains how the Company may use cookies and similar technologies in connection with the Platform.

4.2 Meaning of cookies

Cookies are small files or identifiers stored on a browser, device, or application environment that help websites and digital systems recognize sessions, remember preferences, improve usability, and support core functionality.

Cookies may be session cookies, which expire when the browsing session ends, or persistent cookies, which remain on the device until expiry or deletion.

4.3 Types of cookies and related technologies

The Platform may use one or more of the following categories of tools:

• essential cookies for sign-in, authentication, checkout, session continuity, security, and core operation;
• functional cookies for remembering language, user preferences, and interface settings;
• analytics or performance cookies for measuring traffic, usage behavior, website flow, and service performance;
• fraud-prevention and security tools for detecting suspicious traffic, misuse, and integrity issues;
• marketing, attribution, or communications tools where lawfully deployed and relevant to the Company’s communication or campaign systems.

4.4 Why cookies may be used

Cookies and similar technologies may be used to:

• recognize a returning device or browser;
• maintain active login sessions;
• remember user preferences and settings;
• facilitate purchases, bookings, and checkout journeys;
• understand user interaction with pages, content, and features;
• improve site speed, performance, and user experience;
• support security and fraud prevention measures.

4.5 Third-party cookies and embedded technologies

Some cookies or tracking technologies may be set or facilitated through third-party providers used by the Company, including video providers, payment gateways, analytics tools, communication platforms, or embedded integrations.

The Company does not control every third-party technology behavior and users should review relevant third-party policies where applicable.

4.6 Browser controls and user choices

Most browsers provide options to block, limit, or delete cookies through their settings.

Disabling certain cookies may affect login functions, session continuity, checkout features, video delivery, saved preferences, or other important Platform functionality.

4.7 Policy changes

The Company may revise this Cookie Policy by posting an updated version on the Platform.

Continued use of the Platform after the revised policy becomes effective constitutes acknowledgment of the updated Cookie Policy.

4.8 Contact details

For privacy-related or cookie-related questions, users may contact support@therayog.com.

NOTICE

UNDER DIGITAL PERSONAL DATA PROTECTION (DPDP ACT, 2023)

1. Identity of Data Fiduciary

Therayog Private Limited is the Data Fiduciary responsible for processing your personal data under the Digital Personal Data Protection Act, 2023.

Contact:

Email: support@therayog.com

Grievance: admin@therayog.com

2. Personal Data We Collect

We may collect the following categories of personal data:

• Identity Data (name, profile details)
• Contact Data (email, phone number, address)
• Account Data (login credentials, subscriptions)
• Transaction Data (payments, invoices, purchase history)
• Technical Data (IP address, device, browser, usage logs)
• Communication Data (emails, chats, feedback)
• Wellness / Health Preference Data (only if voluntarily provided)

3. Purpose of Processing

Your personal data is processed for:

• Account creation and management
• Delivery of services and sessions
• Payment processing and billing
• Customer support and communication
• Platform security and fraud prevention
• Personalization of user experience
• Compliance with legal obligations

4. Consent

By proceeding, you provide free, specific, informed, and unambiguous consent for processing your personal data for the purposes stated above. You may withdraw consent at any time.

5. Withdrawal of Consent

You may withdraw your consent by:

Emailing: support@therayog.com

Requesting via your registered account (where available)

Withdrawal will be processed within a reasonable time, subject to legal and operational requirements.

6. Your Rights (Data Principal Rights)

You have the right to:

• Access your personal data
• Request correction or updating
• Request erasure of your data
• Withdraw consent
• Nominate another person to exercise rights in case of incapacity or death
• Grievance redressal

7. Grievance Redressal

You may raise grievances at: admin@therayog.com

Timeline:

Acknowledgement: within 48 working hours

Resolution: within 30 days

If unsatisfied, you may approach the Data Protection Board of India.

8. Data Sharing

Your data may be shared with:

• Service providers and vendors
• Payment processors
• Technology partners
• Legal or regulatory authorities

Only to the extent necessary for stated purposes.

9. Cross-Border Transfer

Your data may be transferred outside India to jurisdictions not restricted by the Government of India, subject to reasonable safeguards.

10. Data Retention

Your data will be retained:

• As long as required for service delivery
• For legal, tax, and compliance purposes
• Until withdrawal of consent (where applicable)

11. Data Security

We implement reasonable technical and organizational measures to protect your data.

However, no system is completely secure.

12. Data Breach Notification

In the event of a personal data breach:

• We will take immediate remedial measures
• Notify affected users where required
• Notify the Data Protection Board of India as per law

13. Children’s Data

We do not process personal data of children without verifiable parental consent.

14. Updates to this Notice

This Notice may be updated from time to time.

15. Acknowledgment

By proceeding, you confirm that:

You have read and understood this Notice

You consent to processing of your personal data